Returns & Refund Policy
Thank you for shopping with us at https://goonmala.in.
We request customers to carefully check their order (size, colour, shape, and quantity) at the time of delivery and report any issues immediately.
Return & Refund Guidelines
- A clear unboxing video of the parcel is mandatory to raise any refund or return request.
- Only damaged or wrongly delivered products are eligible for return.
- In case of damage, shortage, or defect, customers must raise a complaint within 7 days of delivery.
- Requests made after 7 days will not be accepted.
- Customers must share the unboxing video and clear images of the damaged product as proof via:
- Email: goonmala2021@gmail.com or
- WhatsApp: 9315709164
- Refunds will be processed only after the returned product is received and found to be in acceptable condition.
- Once approved, refunds may take up to 7 working days to reflect in the customer’s account.
- Refunds will be issued only to the original purchaser’s account.
Refund Process
- After receiving the returned item, our team will inspect it and process the refund.
- Refunds will be made to the original payment method used at checkout.
- For COD orders, customers must provide bank account details; refunds will be credited within 7 working days.
- For credit/debit card payments, refunds may take 5–10 business days to appear on the statement.
Exchange Policy
- Exchange requests must be raised within 7 days of delivery.
- Requests made after 7 days will not be accepted.
- Customers must ship the product back using Speed Post (India Post) or any courier service at their own cost.
- New delivery shipping charges will apply for the exchanged product.
- Products must be returned in original condition, unused, undamaged, and preferably in original packaging.
- Partial returns or selected-item returns are allowed, subject to applicable return charges.
Cancellation Policy
- Customers may cancel an order any time before it is dispatched.
- Once an order is out for delivery, it cannot be cancelled. However, the customer may choose to reject the order at the doorstep.
- The cancellation time window varies by product category. Once the specified time window has passed, cancellation may not be allowed.
- In certain cases, a cancellation fee may be charged if the order is cancelled after the allowed time window.
- The cancellation time window and applicable charges mentioned on the product page or order confirmation page shall be considered final.
- If an order is cancelled by the seller due to unforeseen circumstances, a full refund will be initiated for prepaid orders.
- Creating Bharat reserves the right to accept or reject cancellation requests and may modify or waive cancellation charges or time windows at its discretion.
Contact Us
If you have any questions or need further clarification, please contact our customer support team:
📧 Email: goonmala2021@gmail.com
📱 WhatsApp: 9315709164
